Lloyds bank car finance fees

Anzhelka

hello. i received a letter from Lloyds bank yesterday, which says that i owe them INVESTIGATION REPO FEES of £1000, but i don't have any payments overdue. what does that mean , please can anyone explain?? i tried to ring number on the letter about 8 times and it's doesn't work and have no chance to get to the bank until Saturday. maybe someone knows what these can be?

TadleyBaggie

Are you sure the letter is really from Lloyds Bank, what is the number you are trying to call?

Anzhelka

Yes, it's from lloyds bank and it has my details (agreement number and etc.), however it doesn't explain why i received those fees, just says that i can pay now or at the end of my agreement. also rang general lloyds bank customer service and they couldn't transfer me to car finance extension, as it wasn't working.

BoGoF

Have you sold the car?

Anzhelka

Yes, i have sold, but before that i spoke with them twice and advised, that i'm selling this car and they sent me settlement figures even by post.

TadleyBaggie

So have you sold the car AND are still making payments?

Depending on the finance agreement type, it might not be yours to sell at this point.

BoGoF

If it was an HP agreement it wasn't yours to sell and they seem to have incurred costs to reposess the car.

Anzhelka

Yes, sold, but making payments

BoGoF

Doesnt matter, you didnt own it of on HP

TadleyBaggie

Then I think we have the answer, the finance company have got wind that their asset has been sold and are attempting to (or have) reprocess it.

So when you sold the car did you not settle the finance?

Anzhelka

BoGoF wrote: »

If it was an HP agreement it wasn't yours to sell and they seem to have incurred costs to reposess the car.

but how they can repossess the car, if i sold it?
that letter with fees doesn't say anything how the fees occurred though