Hire vehicle 'damage'

jdavidson

hi,


i recently hired a camper vehicle from a company.
We took the vehicle away and within the first few uses of a light switch button within the camper the button got stuck depressed in.
This was through normal use with no excessive force. I get the feeling this had broken previously and was perhaps made worse by our normal use.


We were charged £200 for the cost of an entire head unit.


Is this an acceptable charge.


The vehicle was also new meaning the part in question would likely have been under manufacture warranty.


Thanks for any advice.


Kind regards

agrinnall

Duplicate thread in Motoring.

bris

It's not under warranty if it's physical damage, i'e excessive force. I know you say no excessive force was used but all they see is the damage and assume you did.


It's hard to prove otherwise but you could always try a chargeback or S75 claim pleading your innocence. It's unlikely to succeed because of the agreement you signed but worth a try.