1st Credit ignoring all letters

[Deleted User]

Hello

We have asked for up to date information and credit agreements from 1st Credit for two accounts serviced through a DMP - the accounts were long ago defaulted and no longer on the credit file.

one is for £1700 and the other is for £5700 both from around 2009/2010

We have written to them three times, the earliest letter was August 2017. The latest was November or December 2017. By registered post.

They have ignored all letters

We wrote to them finally asking to utilise the internal complaints process, prior to referring the matter to the Financial Ombudsman.

As they have not replied or even acknowledged any of our letters we are not sure what to do.

They wrote to us a few years ago offering to settle the debt with 80 & 90 % discounts

We have not heard from them in a long time and all letters have been ignored. We believe this breaks the terms of the DMP as they are supposed to provide a statement each year, at least, and should be able to provide a copy of the credit agreement (s)

We have now referred this matter to the Financial Ombudsman today as they ignore all our letters

Any advice - Will StepChange advise us to suspend payment until they respond ?

Are they likely to ever respond ? Anyone have any advice on this pls.

sourcrates

Have you made an official request for information under sec 77/79 consumer credit act 1978 and enclosed the statutory £1 payment ?

If yes, then the account remains unenforceable until they do respond, however long that may be, you do not have to make any further payments, and they cannot obtain judgement against you in court.

As it’s no longer on your credit file, maybe let sleeping dogs lie ?

They can’t do anything to you whilst in default of your request, and non compliance with a CCA request, is a good defence to any court claim.

Typical 1st credit behaviour to be honest, they know the debts are most likley unenforceable so will happily keep taking your money.

[Deleted User]

Hi yes I did cite that, they have had 3 or 4 letters now and have ignored every single one

Have messaged StepChange to ask their advice, I know they act on behalf of the creditor and the debtor, but they have failed to provide any information so I believe they have broken the terms of the DMP and we shouldnt be paying.

We recently did the same with Cabot, who replied after the third letter saying we were referring them to the Ombudsman. They said they did not have the credit agreement so could not take us to court but we were obliged to pay them, again, this is not on the credit file.

Any advice welcome pls. We want to get a mortgage this year hopefully so are hoping to clear the decks.