Are you a mutual lover? poll discussion/results

leeds55

January_Embers wrote: »

I rely on a good internet banking service. I was promised this by Nationwide but they failed to deliver. Will stick to what I know for now!

Can we ask which other Internet Banking Services you have used? Over the past two years, I've regularly accessed Nationwide, NatWest, HSBC, Llloyds, Abbey, and a bunch of credit card provider's offerings, and Nationwide is easily up there for reliability and functionality.
Were you sending emails or 'secure messages'? I've had a good response rate (always < 48 hours) from the latter.

When I talk to others, my use of Nationwide is ideological, but I do find them pretty strong on customer service & general 'usability'.

petersandyglen

We have used the National Farmers Union for all our insurances, we find they are always the cheapest, but more important, the best

January_Embers

I've used Lloyds & Nat West. Never had a problem with them. Took around 5 days to get a reply from Nationwide over why the internet banking side of my account wasn't working and then the problem wasn't fully resolved. I didn't think that was very good!
Like I said earlier, just one of those things I guess.

leeds55

January_Embers wrote: »

I've used Lloyds & Nat West. Never had a problem with them. Took around 5 days to get a reply from Nationwide over why the internet banking side of my account wasn't working and then the problem wasn't fully resolved. I didn't think that was very good!
Like I said earlier, just one of those things I guess.

Maybe. The only time I've talked to their technical people was to make feature requests, and it's easy enough to respond with "we'll look at it"! I guess if the service was never fully setup for you, you wouldn't have had the chance to see how well it works or how reliable it is:think:

allean01

I always use Mutuals if I can.

Nationwide for banking, both personal and very small business.
Standard Life - who were mutual - for pension
NFU for insurance - car and buildings/contents
and others for PHI etc
Mortgage is not, but when we took it out we needed a non-status, so went to the company that gave us the biggest loan !

My only gripe is finding business savings accounts - nobody seems to offer a good rate and, my "local to work" Nationwide branch has gone all hi-tech - which works fine for personal banking, but not for the business account.