What's my rights

richje100

Hi guys. Long story short bought a tv last year and I've dropped it off to be repaired. The shop will be sending it to the manufacturer. Shop has told me if it can't be repaired they can't replace as they no longer sell that tv but also because an equivalent is about £70-100 more than I paid.
The shop has said they will give me store credit to the value of the tv I bought.
I'm sure I can demand a refund if they are not willing to swap it for another tv? If they will swap it for an equivalent can they ask for the difference in cost?.
Thanks

NCC-1707

You've had almost a year if not more of use of the TV. They can take that into consideration when offering a refund and reduce it accordingly. Don't demand..be nice and ask if they'll maybe reduce the price of the equivalent TV and meet you halfway so you pay £35- £50 for it?

richje100

NCC-1707 wrote: »

You've had almost a year if not more of use of the TV. They can take that into consideration when offering a refund and reduce it accordingly. Don't demand..be nice and ask if they'll maybe reduce the price of the equivalent TV and meet you halfway so you pay £35- £50 for it?

Thats a great idea. Ive read that they can take into consideration the use I've had but will see what happens. Thanks

Fosterdog

Technically you are allowed a cash refund and shouldn’t be forced into accepting store credit, however they often offer more as store credit than as a cash refund so it’s then up to you to decide whether you’d prefer the full price you originally paid but as store credit or a cash refund with a deduction made for the use you’ve had of the TV for you to then spend elsewhere.

Keep_pedalling

If you want a cash refund, don’t expect it to be the full amount you paid for. The store are entitled to reduce the refund for the use you have had out of it, somewhere near 20% for a years use.

You can try demanding something your not entitled to but don’t expect a a good outcome,

You say the equivalent is more expensive but have you looked at alternative makers TVs of similar spec?

richje100

Keep_pedalling wrote: »

If you want a cash refund, don’t expect it to be the full amount you paid for. The store are entitled to reduce the refund for the use you have had out of it, somewhere near 20% for a years use.

You can try demanding something your not entitled to but don’t expect a a good outcome,

You say the equivalent is more expensive but have you looked at alternative makers TVs of similar spec?

Hi, they said it was end of line hence why it was on offer but their 32 inch tv's now start from £250 Off which is £70 more than I paid so I wouldn't get one even a lower spec for a similar price I paid