Problem with Debt letter

stephenbanbury

Hi every one, i have be having a very very long desput with Npower, i have changed suppliers about a year ago and now got sent a letter from a company Wescot saying i own money on behalf of a company called Npower Northern Ltd, the gas company i used was called Npower Gas Ltd from all my old letters and also they have given me a client Ref number that doz not match any of my old gas bills. any help would be great on this thank you

Scilly

I had a dispute with NPower also, it took me months to sort out but when I went ranting on Twitter I, all of a sudden, got appointed a special contact who fixed the issue for me! They ended up giving me a refund (which I knew I was due) .... only to be sent a letter (from an automated computer) telling me I owed them that amount! Oh how I laughed.... then got on Twitter & did the same! IF you can, go public! Especially if you're endlessly having to go back to them!
You could also try the Ombudsman, BUT keep paying they say you owe them (if you do).

sourcrates

stephenbanbury wrote: »

Hi every one, i have be having a very very long desput with Npower, i have changed suppliers about a year ago and now got sent a letter from a company Wescot saying i own money on behalf of a company called Npower Northern Ltd, the gas company i used was called Npower Gas Ltd from all my old letters and also they have given me a client Ref number that doz not match any of my old gas bills. any help would be great on this thank you

Hi,

As with any debt you don't recognize, the first thing you do is ask the company concerned to send you proof you owe the debt, you do that by sending the following letter, adapted to your situation :

https://forums.moneysavingexpert.com/discussion/2607247

The debt collector must provide proof of liability, on request, otherwise they must desist in contacting you about the matter.

stephenbanbury

Hi guys, this was the response i got back form them:

[FONT=&quot] [/FONT] [FONT=&quot]I note the contents of your email and acknowledge you dispute you may owe any monies relating to this account. [/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]However the wording of your email is taken from what has become a standard document freely available on the internet which contains no legal standing in any points you raise. Accordingly all points are refuted as having no basis in law or relevance to the issues in this matter. We will not enter into any claim for damages and any legal proceedings commenced will be defended by Wescot.[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]As requested, we have asked our client to provide us with documents to show your liability. Your account is now held awaiting their response and we will issue this upon receipt.[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]We can also advise that Wescot Credit Services are not a credit reference agency, and as such, we have not supplied any information with regards to your credit status to any of the credit reference bureaux. Therefore, queries of this kind need to be directed to our client, Npower Northern Ltd.[/FONT]

National_Debtline

Hi Stephen


Looking on Npower's website, Npower Northern Ltd and Npower Gas Ltd both come under the Npower trademark. It also states Npower Northern Ltd act as an agent for Npower Northern Supply Ltd for the supply of electricity. That might suggest Wescot are pursuing you for an electricity debt, although it's unclear.


You mention a long dispute with Npower, is that over a gas bill? And is the disputed amount the same as the amount Wescot are now asking you for, or different?


If you can give a little more information about your dispute you should be able to get some helpful advice from the forum. In general terms if you have a complaint you should follow Npower's complaints procedure, and if you are not satisfied with the response contact the Energy Ombudsman Service. If the debt is with a debt collection agency (DCA) like Westcott, you can ask them to put the account on hold until the complaint has been resolved.


Susie
@natdebtline