Should I complain or just accept it.

mjenn5

Hi

I am looking for opinions on this one. My normally strong Give me what I paid for-ness is dulled by tonsilitis along with my reasoning.

I ordered a bike for my son which is stated in the catalogue and online to come with a matching helmet, backpack and waterbottle. I tried to place the order online but due to cookie problem I could not sort out I couldn't so I called Argos.

Online there was another special offer attatched to the bike & acessories for a second helmet and knee and elbow pads so when I called to place the order I asked for them and she said that was fine. The order went through fine and she quickly went on to push the credit card cover.

It arrived on Tuesday but the accessories (helmet, backpack & waterbottle) were not there.

I phoned to be told that there was an error and they were not included, got no response when I told him it was still stated online and though I could accept they cannot recall all the argos books they could alter the website and that it was misleading customer into thinking they were paying for something they were not getting.

http://www.argos.co.uk/static/Product/partNumber/3321308/Trail/searchtext%3EBIKE+.htm

He sent another bike which also did not have the accessories.

What should I do?

Should I just accept it or complain again?

Am I just being difficult?

Sorry about the long post.

portal

Stick to your principles... Get them to collect the bike at their cost.

charlottevwa

All calls are recorded, so i suggest you demand they listen to the call, and demand that they send the items for misleading you... I did the same thing when i was once mis-sold a contract phone

pavlovs_dog

whilst i understand why you might be aggrieved that you havent been sent the helmet, accessories etc, they cannot just send them to you at your demand as charlotte suggests.

the catalogues are printed months in advance, and sometime the suppliers will slightly alter what they send us, as is the case in this instance. its not like argos have decided not to send out the accessory kit, and have started stockpiling them in the warehouse the manufacturer has ceased to send that accessory pack to argos as part of the bike deal, so could not hand said items over at your demand - they simply do not have that accessory pack.

you should have been told this before you agreed to pay your money, therefore giving you the opportunity to make an informed decision as to whether the item was right to you, was it still a good offer at that price etc. if you werent, then you have more position to bargain. but i tell you from experience that you will go a lot further with polite but firm reasoning than you will with shouting the odds, as im sure you can appreciate.

i dont think it would be unreasonable of you to ask for some form of gesture of goodwill *if* you genuinely were not made aware at the time of purchase that the accessory pack was not supplied. being realistic, the only item of any major value in the accessory pack (and arguably the most essential) was the helmet, the rest of the bits was worth pennies if we're honest (although i know thats by the by). so perhaps a suggestion might be to ask for a contribution towards buying a helmet for your son?


hope you get a satisfactory response, and i hope you feel better soon :beer:.

mjenn5

Hi

Thanks for the replies.

And yes I always get further with a polite voice when complaining.

I think I have decided that I will complain, when my voice is up to it, and nicely but firmly ask what can be done as a good will gesture for being misled in the first place.

I do agree that the only thing worth mentioning is the Helmet but, to me it is the principal of the matter. I like to get what I pay for.

I do think that the completing the order quickly and then pushing the credit card cover is what has led to this, and my other annoyance is that it still shows on the website that they give the accessories. Why have they not changed that.

Its a bit like that tantalising offer in the shop window that never seams to be instore.

Thanks again for your advice. I will make that call when I'm better.

pavlovs_dog

let us know how you get on :j

welshflipper

if you go into the store and tell them this is what is advertised and you didn't get them they might sort something out ,i did it once and told them to check the argos site with your catalogue number good luck

Mack_3

Its not something stupid like the accessories are a different catalogue number altogether and the numpties at Head Office havent realised? As in store a lot of the bikes that come with accessories the till system adds on another cat number which is the accessories.

You might be best wandering into store and see if they can help you!

superstar_2

hey mjenn5,
I would advice the same as most of the people here. You deserve the accessories as it was part of the deal that you signed up and paid. Try calling them again, ask for the manager. This might help.

Sometimes, you need to be extra firm talking to them, if not you don't get what you are supposed to get.

Hope it goes alrite mate!