Building Supplies Online - 'Attempted Delivery' a Joke!

MataNui

Just do a chargeback. Its a simple non delivery of goods.

That way you have the money and if they really want to be !!!!!! over it they would need to take you to court to claim a restocking fee. They wouldnt get very far with that as the balance of probability seems to suggest they are lying about the original delivery. Additionally a judge would not see it favorably that they appear to be changing prices at will and acting against their own published T&Cs.

hollydays

If you look at their reviews there is a history of treating the customer with contempt and messed up deliveries and lack of communication.
Eg
“The most UNRELIABLE company that I have ever worked in the past. I run GBL studios and other hospitality business. We have bought a lot of material for several months with BSO and they were ALWAYS LATE WITH EVERY SINGLE DELIVERY. The managers and people that work in the office do not care about it and they are completely mess !
Many times I explained to them that I had 7x builder in the site doing nothing because the material didn't turn up and the only thing i got was "apologies , excuses , excuses and BLAH BLAH " they have never even gave me a single penny as discount to compensate my loss !!!
Now, I'm now buying straight from the suppliers that bso is buying from such as CCF , etc ! If you need any proof please contact me and I show you all the email .
watch out ! ”

Had the driver simply put a card through the ops door all this would have been avoided ..

rnickster

Hi all, just a small update,

we contacted the bank regarding a chargeback, they sent a form which we filled out and returned with transcripts of all communication to support our case.

We were promptly refunded and sent an email from BSO saying it had been handed to the refunds department and apologies for inconvenience.

Will be posting our own trust pilot review and writing letter of complaint to the company.

Cheers for everyones help.