Bike frame cracked question.

scd3scd4

So I have cracked the frame on my bike (Whyte.) 3 1/2 years old.

Now the independent shop has taken the bike in and I think he is going to get a new frame from the manufacturer under warranty. But what happens with the transfer of the parts. Will I be expected to pay?

esuhl

You'll need to check the terms of the warranty to see what it covers.

scd3scd4

esuhl wrote: »

You'll need to check the terms of the warranty to see what it covers.

To be honest I dont know. I have just a receipt and the Whyte website just says to go to the supplier or place where the bike was purchased.

scd3scd4

Looks like I have found my answer...........

This warranty does not cover labour charges incurred in changing over parts or the cost of carriage.

Norman_Castle

Ask the shop. If you are expected to pay this should be explained to you before the work is done.

[Deleted User]

I had the frame on my bike replaced under guarantee when it was two weeks old. When I went to collect it I was handed a new frame and a bin bag full of components, which resulted in an argument. If it's a whole bike that's guaranteed, it should be a whole bike that's returned to you.

We were still arguing about it when the Traffic Warden came in to see whose car was parked on the double yellow lines, but when I came back from moving the car they were reassembling the bike, and I saw why they didn't want to do it. All the threads in the new frame were choked with paint, and he was busy forcing the screws into them. When I got home I had to dismantle the bike again, clean out the threads, and renew all the screws that had been ruined.

scd3scd4

Norman_Castle wrote: »

Ask the shop. If you are expected to pay this should be explained to you before the work is done.

Thats what I thought hence the question. However I suspect he may explain that after he gets the ok for a new frame.

scd3scd4

Strange but when I asked he requested the whole bike to be returned. As I was going to leave the wheels at home to save from putting them in the car.

scd3scd4

Update: Nothing to pay!

Well pleased.