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Missing AVCs with Equitable Life NHS scheme

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My wife (a GP) has asked me to investigate an issue she has with her NHS AVC Plan (which is bizarrely still with Equitable Life).

The problem is that, although the NHS continued to pay her contributions into the scheme, EL claim that nothing has been received since April 2013.

I'm assuming that there's been an administrative error somewhere and the money is sitting in a suspense account somewhere.

Just wondering if this is a common occurrence, and what the best way of sorting it out is. Also, are EL going to try to weasel out of paying the appropriate amount of additional cash, if the underlying fund has performed OK?

Also, should she opt out of this scheme?

Thanks!

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