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Avc

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When I started teaching in 1999, aged 49, I took out an AVC to supplement my teacher's pension. Now that I have retired, aged 67, I would like to cash in my AVC. I know that I can claim 25% of the lump sum tax free, which is what I should like to do and to leave the remainder whilst I consider my options.
However, the Prudential (who the AVC is with) tell me that I can't do this and that I have to take out a new policy in order to claim the 25% and that the rest will have to be in a 'draw down' policy.
Is this entirely legal? Feels like sharp practice to me. Has anyone had a similar experience?

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