Recently paid off debt (lump sum offer) but still receiving statements

giddykipper

Hi all

As the title says really, RBS accepted a lump sum offer in November last year to pay my debt, I paid and received a confirmation letter from them ..... then yesterday out of the blue I received a statement from them showing how much I still owed, despite them having accepted my lump sum in writing etc.

Is this normal? Do they usually carry on sending statements or could it be just an admin error??

tia x

bengalknights

Most likely a admin error however i would just check with them