flight delay compensation-i need help

minnie2

Hi has anyone claimed money back and what happened?

I applied months ago to virgin and have been constantly requesting a response as they said within 28days and this was in may.i even received an email asking for feedback on the service even though i hadnt even had any service as yet.

Anyway just received a response that says the plane had a fuel leak so my claims been rejected because it was a fuel leak and they couldnt have a crew waiting or something . Is this valid? Has anyone else had the same

Background the plane was delayed for 3/4hours on they way there as it had problems we didnt claim for that but on the way back we had the same plane and were delayed for over 24hours.we had to have food tokens and change of hotel etc

Shall i leave it or appeal? I can copy their response if it would help.

minnie2

We regret to advise that we have declined your claim on the grounds that the cause of the delay was caused by extraordinary circumstances which were beyond the actual control of Virgin Atlantic and which could not have been avoided even if all reasonable measures had been taken.

In your particular case the flight was delayed because of an unexpected technical issue on the aircrafts previous sector, which was flying from London Gatwick to Las Vegas to operate the VS44 the same day.

The aircraft encountered an engine pylon fuel leak prior to departure. This was completely unexpected because the aircraft had not shown indications of this problem on previous sectors. Our engineers made several attempts to rectify the problem, but the fix proved to be quite complex and took longer than expected to resolve.

It would be an intolerable sacrifice for us to keep a contingency of stand by crew and flight deck as well as spare aircraft at all of our outstations in the event of such a rare occurrence.

minnie2

It was a long time prior to our departure as we got a text message while we were still in our hotel in the morning.we hadnt checked out.that said then we would be delayed until tomorrow evening. (We were suppose to fly around 3pm i believe.

Pollycat

Minnie
You've posted on the wrong board.
This is Old Style.
There is a specific board for 'flight delay compensation'.

I've asked a board guide to move your thread.

minnie2

Thank you and sorry!!!

minnie2

Thank you and sorry

Pollycat

No problems, Minnie - and no need to apologise.

There's a sticky at the top of the Flight Delay board that you might want to take a look at.

minnie2

I dont know where or what that is.....

Pollycat

Click on this link:
https://forums.moneysavingexpert.com/discussion/4896454

I've just had a message from a board guide so your thread should be moved.

Good luck.

silvercar

minnie2

I've reposted your question on the correct thread in the flight compensation board. Here:

https://forums.moneysavingexpert.com/discussion/4384711

Thanks to Pollycat for your help!

Good Luck minnie2!

minnie2

Thank you silvercar and pollycat !! Xxx