V12 Finance - AO

sleepyjones

This is a bit of a weird one so bear with me.

I was looking at a TV on ao and was playing about with the checkout process to try and get some discount codes to work ... at one point I was looking at the Finance options and clicked through to see what it was saying, what the rates where etc.

I didn't complete the order in ao and I didn't even complete the finance form I was just having a "nosey". I've since had a couple of emails along the lines of :
"We notice you haven't completed your recent finance application. If you have a query that is preventing you continuing with the application, please feel free to contact us"

Which I just binned as I didn't really have any intention of getting the finance ... I was just looking today at actually buying a tv and noticed in my account I have a TV ordered and is scheduled for delivery tomorrow (ordered on the 28 Sep 2017, even though under Personal Details it says Joined 30/09/2017).

Also the TV I "ordered" is no longer appearing on the site so I guess the last one they had in stock is allocated to my account.
I guess I need to wait until tomorrow and just see if it actually arrives, it's all a bit strange.
Im not sure what my question here is, has anyone had an experience like this before?

[Deleted User]

I'd be asking AO directly, rather than on here.

sleepyjones

Yeah, I will speak to them tomorrow, I'm kinda hoping it arrives tomorrow then I can just call them and pay for it outright so I don't have to wait for the 3 day delivery slot ... also the issue of it not being in stock at the moment.

Not looking to get a free TV, just all seems a bit strange ... I wonder if I call them today and just pay for it will they then have to cancel the order and reallocate a delivery slot (probably Friday). This isn't relaly any relation to the original question was just more interested if this is a common occurance or will the delivery just get cancelled in the morning because the finance isn't in place.

StopIt

If you actually did order the TV, rather than waiting for it to appear, ring AO right now, ask them to cancel the order.


They can tell the courier to cancel shipment and bring it back, and cancel the finance.


Or: if you still want it, then to still contact them and arrange payment. Don't wait for things to happen.

sleepyjones

Called them up, they check the order before it's loaded for shipping and it would have came back as "Payment Outstanding" so wouldn't have been loaded.

So, I had to cancel the order.

The TV wasn't appearing on the site anymore because it's completely out of stock so they couldn't have delivered it anyway, if the payment/finance had been made today then they would have rejected the order because they don't have the stock anymore. Ended up paying an extra £150 for a different TV

DCFC79

sleepyjones wrote: »

Called them up, they check the order before it's loaded for shipping and it would have came back as "Payment Outstanding" so wouldn't have been loaded.

So, I had to cancel the order.

The TV wasn't appearing on the site anymore because it's completely out of stock so they couldn't have delivered it anyway, if the payment/finance had been made today then they would have rejected the order because they don't have the stock anymore. Ended up paying an extra £150 for a different TV

As long as your happy with the TV.