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Problems getting egg money account opened

Having read Martin's solution of transferring your personal loan onto a lifetime balance card thus cutting the interest rate paid via an egg money account i have today tried to open up the egg account.
However they have said that the computer cannot make a decision and i will need to be manually checked which will take about thirty minutes. This has never happened before.
Why has this happenend? Have they had loads of people wanting to do the same? They said they would ask me about reasons for wanting the account. Do i have to be honest? It is purley to get money from life time balance card to my bank account to pay loan off!!
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