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Loan interest refund
sazzlejr34
Posts: 4 Newbie
in Loans
Hi all,
Not sure if I'm in the right place, but could do with some advice please!
Long story short, I referred a complaint about HSBC to the ombudsman a few months back and I won (complaint was regarding a loan I took out). As a result, HSBC were ordered to refund any interest and/or charges plus 8% interest on top within 28 days.
They were really slow at issuing the refund and I found myself having to chase and chase. I eventually received an amount after 6 weeks of the final decision (03rd August).
The refund amount seemed really low, so I questioned this and asked for a breakdown. Again, it took weeks to get a response. When they finally did respond (13th September), they admitted they got it wrong and had over charged me by £2400.
It's now been almost 3 months since the final decision was imposed, yet HSBC still have my money.
Do you think I stand any chance of getting the refund credited today (I bank with them too) if I call and demand it? The frustrating this is, it's my money, they have no right to it and I think I've been incredibly patient with them to date.
Am I being inpatient?
Thanks for any advice you can give!
Not sure if I'm in the right place, but could do with some advice please!
Long story short, I referred a complaint about HSBC to the ombudsman a few months back and I won (complaint was regarding a loan I took out). As a result, HSBC were ordered to refund any interest and/or charges plus 8% interest on top within 28 days.
They were really slow at issuing the refund and I found myself having to chase and chase. I eventually received an amount after 6 weeks of the final decision (03rd August).
The refund amount seemed really low, so I questioned this and asked for a breakdown. Again, it took weeks to get a response. When they finally did respond (13th September), they admitted they got it wrong and had over charged me by £2400.
It's now been almost 3 months since the final decision was imposed, yet HSBC still have my money.
Do you think I stand any chance of getting the refund credited today (I bank with them too) if I call and demand it? The frustrating this is, it's my money, they have no right to it and I think I've been incredibly patient with them to date.
Am I being inpatient?
Thanks for any advice you can give!
0
Comments
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Why not contact the Ombudsman again?0
-
Or at least threaten to. Also inform them you will expect the interest paid right up to the day they credit/send the money.jonesMUFCforever wrote: »Why not contact the Ombudsman again?I came into this world with nothing and I've got most of it left.0
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