advice on claiming a prize

pixies13

I had an email on 12th july saying I had won £100 ticketmaster voucher with Danone Light and free, I returned from holiday and emailed back on 6th August as I still had not recieved it. They said they had sent it out but would cancel the voucher and send a new one. I have emailed another twice as still nothing has arrived, but now they are not answering me. Is there anything I can do ?

mjm3346

There is the ASA who if nothing else can (eventually) tell them off, they seem to be very slow at the moment

https://www.asa.org.uk/make-a-complaint.html



If it was the one promoted by ASDA it may be worth giving them a (polite) prod on social media

https://www.facebook.com/pg/Asda/posts/?ref=page_internal

https://twitter.com/asda