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Started my Wonga refund claim....
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Just thought I’d update that I haven’t had any reply to my complaint as yet. I know they have 8 weeks to respond though don’t they? Anybody else had any luck yet?This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com0
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I sent my SOA request on 24 August, received the list of loans one week later and sent the full version of complaint on 1st September. On week 4 I received an email similar to yours that they need more time to investigate. I don't expect any reply from Wonga before week 7 at earliest. You can read other people progress with Wonga in particular on debt-camel . co. uk website under payday-loan-refunds heading.0
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Just thought I’d update that I haven’t had any reply to my complaint as yet. I know they have 8 weeks to respond though don’t they? Anybody else had any luck yet?
Indeed they do.
Wait until 8 weeks, escalate to the FOS, then wait.
It can take months to get a final resolution, but it will happen.
In debt and looking for help? Look here for the MSE Debt Help Guide.
Also, If you need any free and impartial debt advice, the National Debtline, Stepchange, and the CAB can help.0 -
I received an offer from Wonga today, my complaint is 7 weeks old tomorrow (sent 15th August)
Have accepted their offer so its just a matter of waiting for the payout now.
Would probably get a little more if I took it to the FOS but the timescale for them is months and, at the end of the day, Wonga's offer is reasonable enough for me
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That’s good news, well done! Did you request a specific amount out of interest?This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com0
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I sent the standard template requesting the standard 8% and that's what they've included in the calculation0
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Update.... my claim has been declined. They have stated that they asked me all the questions and did all the credit checks etc etc. I’m really disappointed.This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com0
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Update.... my claim has been declined. They have stated that they asked me all the questions and did all the credit checks etc etc. I’m really disappointed.
If you're not happy with the response, escalate the case to the FOS. It's your right to do so, you may as well. They may uphold the rejection, but they may not.
In debt and looking for help? Look here for the MSE Debt Help Guide.
Also, If you need any free and impartial debt advice, the National Debtline, Stepchange, and the CAB can help.0 -
Hi
I'm aware you can claim for unfair interest charges for wonga payday loans.
Please can your advise how, I had a few in 2013/14, and is it worth the hassle?
Also, is it correct you can request them to remove the detail from your credit reports also?
Thank you0
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