Virgin Red Rock Your World

Emma6766

Sorry to have a moan as I love this forum but I’m so fed up with Virgin Red. I go into the app every day & complete this or that, the weekly quiz & show & tell but am only verified on Virgin Atlantic.
My chance (or so I thought) came yesterday to get verified on Virgin Teains as I have a trip to Birmingham in February. I set my account up & booked my entire journey,which does include another train company & the London Underground, all on the virgin trains website. But still I can’t get verified! Raise a ticket through the app to customer support & hVe now been told that I can’t get verified on virgin trains as my journey did not start/finish on just a Virgin train line - what a complete waste of time. I don’t know why I bother with the app now as they get free market research from me & I get nothing in return - I have never won a single thing.
Sorry to be a downer but seriously fed up & wish I’d used The Trainline instead to book my travel. ��

Gizasmum

@Emma6766 that's very strange about the trains. I know it's says verification is based on a Virgin Train journey, but thought I'd check for myself.

I booked a train on my local line last Monday (with Scotrail going in to Glasgow for last Thursday). I tried to verify first thing on Tuesday morning and it didn't work. I picked up my tickets from the machine shortly after and was able to get verified on Tuesday afternoon. It happened instantly.

Two questions for you -
1) Have you printed off your tickets yet?
2) Is your email address the same for both Virgin Red and Virgin Trains? Mine are different. After trying my Virgin Red password, I realised I needed to use the email address that I had registered for Virgin Trains in order to get verified.

PS don't tell Virgin Red that I got in the back door, lol.

borntoshop

I got verified by registering with VirginEast , most probably a while ago I was using trainline to book and travelling on Virgin East. I never used their site at any point to book.


If its the main Virgin it may be different as I cannot verify with them, even though I am registered as I have not taken a journey.

Gizasmum

@Borntoshop You can only get verified with Virgin Trains once you've made a purchase from it.

Emma6766

@ Gizasmum. Haven’t picked up my tickets yet so will try verifying again once I have got them. I have used the same email for both VirginRed & Virgin Trains. Keep fingers crossed

12thalia

Virgin Limited Edition:ULUSABA quiz
Lions
Leopard
Rhino

akh43

Virgin trains East coast quiz
Diggerland
Seven
Light Night

12thalia

Virgin Trains destinations quiz
Manchester
Cadbury World
Nine miles

eonise

Has anyone here actually won anything from these monthly vaults?

ruthsaver

I’ve been doing this ever day for well over 6 months. Have so far won 2 tubs of ice cream and 2 cinema tickets. 😝
Am holding out for a big win