Contactless refund doesn't work

Cookietree

I spent some money in VC's using chip & pin.
However noticed that an item I bought was overcharged.
Asked for a refund but did it contactless.

Since 31st July still waiting for the refund to go though.
My bank black horse advises me that contactless refunds can't or don't go through back onto your account.
They gave told me to go back to the store, explain and get the refund back through via chip & pin.

Has anyone else experienced this? It's only £3.50 but if if its not working on that amount, where's the money hiding? As I haven't got it

alanq

I don't know about Black Horse but I had two refunds (from Maplin and M&S) back to my Optimum pre-paid card made contactlessly last week.

Ben8282

Were you given a transaction receipt for the refund?
If yes dispute the non-receipt of the refund with the card issuer in writing enclosing a copy of the transaction receipt for the refund.
If no, then why not.

mgdavid

Black Horse is a leading provider of vehicle finance, not a bank. Did you mean Lloyds?

tastyhog

mgdavid wrote: »

Black Horse is a leading provider of vehicle finance, not a bank. Did you mean Lloyds?

you know exactly what they meant, so don't be pedantic to get an extra post count

bigadaj

tastyhog wrote: »

you know exactly what they meant, so don't be pedantic to get an extra post count

No, it's a fair point, black horse isn't a bank and we get some very off half references so it's worth clarifying.

The poster you've reference seems to have plenty of posts to count in any case.

Cookietree

Yes it's the bank with the black horse.
Didn't think we were allowed to state company names directly.

Will go back to store and if they can't help I'll ask for their finance department.

I can understand the refund will go back onto a pre-paid card, but that's not into a bank account, so I don't know why it wouldn't work on a contactless debit card.

Appreciate all your responses

Shakin_Steve

tastyhog wrote: »

you know exactly what they meant, so don't be pedantic to get an extra post count

I don't think they need the post count, but maybe your five day old account could do with a few?:rotfl: