Rights on returning faulty DS after 7 months

sinandie

Spend-it-now wrote: »

As with all purchases the contract is between you & the store not you & the manufacturer therefore Argos should either refund or replace the item.
Under the 1974 sales of goods act everything should have a reasonable life span. Clearly 7 months for this product is not.
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Argos can actually send the item for reapir legally
All they have to do is put right the wrong and if this is by means of repair then so be it. You cannot demand a refund on an item that you have had for 7 months, nor can you demand a replace. They are not Noel Edmonds and it is not SWAP SHOP.
As stated keep calm explain your situation and see what happens, going in with guns blazing gets you no where.
Hope you get sorted

jays_2

I have had a similar problem with a ds, Argos gave me no joy with any help!! , didnt offer to send back for me (as they should of done) just referred me to nintendo who quoted me,(after being on hold 25 minutes) the time 3 to 4 weeks for the item to be looked at. From this experience I will not buy products like this from Argos again. 'Game' offer a good returns policy, should any faults occur, simply take it back with the receipt and they will replace. Have had to do this with them and they were really good. All I would suggest to anyone buying games consoles is to check their policy out before buying, the customer is often put to so much inconvenience now a days but my experience with Game store is that it doesnt have to be like that.