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Clubcard Warning
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DancingDragons
Posts: 125 Forumite
Hi Guys,
For the last three weeks I've been fighting to use my clubcard vouchers via the website. I still haven't been able to make a purchase.
Initially it was for a family day out.
Now I'm just trying to buy something from Direct and set the cost of the vouchers against it for my daughter's birthday.
According to Customer Services quite a few are encountering this problem. As I know many use these to reduce the cost of Christmas I thought I'd give you a heads up.
You can login to Direct. You can SEE your coupons in your clubcard account, but the two don't connect when you go to select the coupons you want to spend.
And then it claims that the card is connected to another account. :mad:
You have to wait 24 hours for any alterations made at their end to take effect and they can no longer process orders over the phone.
If you are planning on using your vouchers online for anything, please check!
For the last three weeks I've been fighting to use my clubcard vouchers via the website. I still haven't been able to make a purchase.
Initially it was for a family day out.
Now I'm just trying to buy something from Direct and set the cost of the vouchers against it for my daughter's birthday.
According to Customer Services quite a few are encountering this problem. As I know many use these to reduce the cost of Christmas I thought I'd give you a heads up.
You can login to Direct. You can SEE your coupons in your clubcard account, but the two don't connect when you go to select the coupons you want to spend.
And then it claims that the card is connected to another account. :mad:
You have to wait 24 hours for any alterations made at their end to take effect and they can no longer process orders over the phone.
If you are planning on using your vouchers online for anything, please check!
Debt Free April 2019:j to July 2019 NEW WTC:eek:1,194
NEW WTC:eek:1,1940
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