1&1 internet domain overcharging

mica2 · 16 August 2017 at 12:57PM

Hi, I've only just noticed that my domain provider 1&1 have been deducting bills from my Paypal every couple of months for random amounts. I used to only pay a yearly bill of around £30 but have just been receiving invoices of around £19 and then others of up to £50. I'm really confused and it looks like they are charging me for an added service I never agreed to. I wondered if anyone else has had bad experience with them? I did a quick google search and have seen they've scammed a lot of people like this and i could only find one post on this site about them: https://forums.moneysavingexpert.com/discussion/comment/54391949#Comment_54391949 and also I found this: http://community.screwfix.com/threads/1-and-1-hosting-beware.181935/
Their website is very confusing so I don't know if I have signed up for something by mistake?

I've booked a phone call from their call centre in about half an hour but I feel worried about what to say as I feel dumb founded. Since the beginning of this year alone I have already paid £146.45!! !!!!!!!! Should I act quick and transfer my domain and cancel the DD before they take anymore money? I'm scared after reading a lot of really negative reviews that they're con artists and will con me out of more money.