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M&S Loans "Customer Service"
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What a nightmare M&S Bank are to deal with!
I've phoned them six times since 1st August looking for a settlement figure to be posted out, I keep reaching a call centre abroad and being told "It will be with you tomorrow". I asked if I could have a statement of account initially and was told "No, I'm afraid you can't request that"... The T&C's of the loan state that I can request a statement of account at any time without any cost, when I read out the T&C's section regarding this to the call centre employee she took a brief pause and then asked if there was anything else she could help with?
Two weeks later and I've received nothing in the post. I have posted a complaint to the Chester Office but I'm running out of patience, the call centre fob you off with the same answers every time :mad:
Does anybody have a number for a UK office? I feel like my requests aren't being acknowledged and the customer service number leads me straight back to this call centre.
I've phoned them six times since 1st August looking for a settlement figure to be posted out, I keep reaching a call centre abroad and being told "It will be with you tomorrow". I asked if I could have a statement of account initially and was told "No, I'm afraid you can't request that"... The T&C's of the loan state that I can request a statement of account at any time without any cost, when I read out the T&C's section regarding this to the call centre employee she took a brief pause and then asked if there was anything else she could help with?
Two weeks later and I've received nothing in the post. I have posted a complaint to the Chester Office but I'm running out of patience, the call centre fob you off with the same answers every time :mad:
Does anybody have a number for a UK office? I feel like my requests aren't being acknowledged and the customer service number leads me straight back to this call centre.
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Comments
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Have you considered putting the request in writing instead of getting the run around on the phone?0
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In the terms and conditions which I saw on Google (pdf) it states that a quote for early repayment can take up to 28 days.
OP just chill and wait - you signed up for these terms.0 -
Can't you just ask them what it is?0
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