trying yo clear debt

Missfaith36

Hi i have an outstanding account with virgin media and i called them today to try arrange a payment plan to clear the balance. They advised me i could not set up a payment plan as the account was closed and not an active account and that as the account is two years old they can set this up i offered a resasonable amount to clear and asked to set up the plan and send me confirmation but they couldnt do it they said
What can i do now?

Destabilising

I've never personally heard of this. From what I understand, you've made the effort to contact and you've offered to set up a payment plan so I don't think they can say you're refusing to pay. Worst case scenario, if they still refuse to take any offers, the only other thing you can do is save up and then pay it in one lump sum, or alternatively, go through to their complaints and see where it goes from there.

National_Debtline

Hi Missfaith36 and welcome to MSE

As this is an old debt and the account has been closed it means you have lost your right to pay the original monthly contractual payments, and they don’t have to agree to set up a payment plan now.

You’re much more likely to get somewhere with them if you negotiate using a statement of affairs (SOA). That will show them your income and outgoings, and what you can reasonably afford. You can find the SOA here http://www.stoozing.com/calculator/soa.php. If you have other debts, make sure you're splitting your spare money proportionally between them.

If they still refuse your offer, try to go ahead and make your payments anyway. Few companies refuse payments, even if they are not happy with the amount. If they won’t take the payment put the instalments to one side until you have saved enough to clear the whole balance. I hope it all goes well.

Susie
@natdebtline

sourcrates

The most likely scenario is that the account is been prepped for sale to a 3rd party debt purchaser.

Just wait until they contact you, then set up repayment terms with them.

Original creditors dont have the staff or the time to chase bad debts for very long, thats why they choose to sell them on.