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CCA request reply help
brobbo1989
Posts: 22 Forumite
Hi all,
Recently done a CCA request to Robinson way for an account that I'm planning on clearing.
I have no up to date account info so thought it would be a good idea to send a request and get an up to date statement of account.
I send the cca request, got a reply within a few days saying that the documents have been requested, and also another letter after that saying that the account is temporally on hold
I understand they have 12 days to respond, they have responded but with nothing in a way of an agreement/statement.
I have tried to upload but unable due to being a new member
thanks
Brad
Recently done a CCA request to Robinson way for an account that I'm planning on clearing.
I have no up to date account info so thought it would be a good idea to send a request and get an up to date statement of account.
I send the cca request, got a reply within a few days saying that the documents have been requested, and also another letter after that saying that the account is temporally on hold
I understand they have 12 days to respond, they have responded but with nothing in a way of an agreement/statement.
I have tried to upload but unable due to being a new member
thanks
Brad
0
Comments
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Hi,
What is it they have sent you, how old is the account, and what type of debt does it relate to ?I’m a Forum Ambassador and I support the Forum Team on the Debt free wannabe, Credit file and ratings, and Bankruptcy and living with it boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.For free non-judgemental debt advice, contact either Stepchange, National Debtline, or CitizensAdviceBureaux.Link to SOA Calculator- https://www.stoozing.com/soa.php The "provit letter" is here-https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter0 -
The account is for next directory, from around the year 2012/2013
The first letter encloses the £1 postal order I sent them and says that the documents have been requested and has my original CCA request stapled to the rear of this letter.
The second letter has an amount, their reference and the account (next directory) and goes on to say:
"following your request, we have today asked for a copy of the agreement/statement. we have put your account on hold temporarily and we will contact you when we receive the documentation"
thanks
Brad0 -
Right, so just wait and see what they send you.
Expect it to take around a month to complete, the 12 days thing are just guidelines, it's not set in stone.I’m a Forum Ambassador and I support the Forum Team on the Debt free wannabe, Credit file and ratings, and Bankruptcy and living with it boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.For free non-judgemental debt advice, contact either Stepchange, National Debtline, or CitizensAdviceBureaux.Link to SOA Calculator- https://www.stoozing.com/soa.php The "provit letter" is here-https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter0 -
Just an update, I still haven't received anything from Robinson way since the last letter.
what would be the next step?
regards
Brad0 -
brobbo1989 wrote: »Just an update, I still haven't received anything from Robinson way since the last letter.
what would be the next step?
regards
Brad
Give it two more weeks then if nothing received, send a reminder to them.I’m a Forum Ambassador and I support the Forum Team on the Debt free wannabe, Credit file and ratings, and Bankruptcy and living with it boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.For free non-judgemental debt advice, contact either Stepchange, National Debtline, or CitizensAdviceBureaux.Link to SOA Calculator- https://www.stoozing.com/soa.php The "provit letter" is here-https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter0 -
been one week since your post, for the reminder letter what is advisable to include?
thanks0 -
brobbo1989 wrote: »been one week since your post, for the reminder letter what is advisable to include?
thanks
Just refer them to your original letter and ask them to update you.I’m a Forum Ambassador and I support the Forum Team on the Debt free wannabe, Credit file and ratings, and Bankruptcy and living with it boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.For free non-judgemental debt advice, contact either Stepchange, National Debtline, or CitizensAdviceBureaux.Link to SOA Calculator- https://www.stoozing.com/soa.php The "provit letter" is here-https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter0 -
super, thanks mate
once this been sent and received, whats the next step on this journey?
regards0 -
brobbo1989 wrote: »super, thanks mate
once this been sent and received, whats the next step on this journey?
regards
Well until they get back to you the debt remains unenforceable.
No doubt they will write with either the info you requested or to tell you they can't provide it, it's a waiting game I'm afraid.I’m a Forum Ambassador and I support the Forum Team on the Debt free wannabe, Credit file and ratings, and Bankruptcy and living with it boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.For free non-judgemental debt advice, contact either Stepchange, National Debtline, or CitizensAdviceBureaux.Link to SOA Calculator- https://www.stoozing.com/soa.php The "provit letter" is here-https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter0 -
so I have had a reply and not too sure what to make of it
they have sent an agreement, but not one with my name or signature on it
thanks
Brad0
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