Requested SAR from NatWest - Now Calling Me?

TeenyBash

Hi everyone,

Hoping someone might be able to have some input/thoughts on my situation.

I recently wrote to NatWest on 18th July requesting they supply me with copies of all the data which they hold on me by way of a SAR (Subject Access Request). I also enclosed a £10 postal order. The reason I have done this, is I wish to look through all my statements for an old (closed) bank account to see if I can reclaim any charges, also I want to see what credit agreements they have on file for me.

Today I had an answerphone message on my mobile from a gentleman saying he is from the NatWest SAR department, and could I call him back. Well, I don't make a habit of engaging on the phone for various reasons - hence why I do everything in writing. Also, I did not include a phone number on my letter, so I guess they still have my mobile number on file.

This is the contents of the letter I sent to them:

"National Westminster Bank PLC
135 Bishopsgate
London
EC2M 3UR


18th July 2017


Dear Sir/Madam


DATA PROTECTION ACT 1998 - SUBJECT ACCESS REQUEST
ACCOUNT /REF NUMBER [NUMBER] and/or [NUMBER]


Please supply me with copies of all the data which you hold on me in relation to any matter and in any form and for any period of time.

Please note that I require disclosure of any personal data which you hold on me for the entire period of my dealings with you.

This Subject Access Request includes - but is not limited to any data you hold about me in respect of any matter and held in any form including; statements, notes, screen notes, recordings, internal correspondence and external correspondence. Please note that this Subject Access Request is not limited to the account/reference number mentioned above but that number has been provided purely as a starting reference for you.

For the avoidance of doubt, and as stated above, this Subject Access Request requires disclosure of ALL personal data which you hold on me for the entire period of my dealings with you

I enclose the statutory maximum fee of £10. You have 40 calendar days in which to comply.

If there is specific information which you require in order to satisfy yourself as to my identity, please let me know by return.

If I do not hear from you then I will assume that this Statutory Request is satisfactory and that the 40 day timescale has started.

Yours faithfully,


[MY NAME]"

Any idea what they might be calling me for instead of writing to me? Also, would you suggest I call them back or just await to hear in writing?

Thank you in advance.

- Teeny

National_Debtline

Hi Teeny

There’s not really anyway to know why Natwest have called you. It may be that they need further information from you to deal with your request, for example to confirm your identity.

It’s your call whether to ring them back, it’s likely to speed up the process if you do. If you don’t call them I suspect it is likely they will write to you. As mentioned in your letter they have 40 days to comply with your request. I hope you can get things sorted.

Susie
@natdebtline

TeenyBash

National_Debtline wrote: »

Hi Teeny

There’s not really anyway to know why Natwest have called you. It may be that they need further information from you to deal with your request, for example to confirm your identity.

It’s your call whether to ring them back, it’s likely to speed up the process if you do. If you don’t call them I suspect it is likely they will write to you. As mentioned in your letter they have 40 days to comply with your request. I hope you can get things sorted.

Susie
@natdebtline

Hi Susie,

Thank you for taking the time to reply and for your advice.

I think I'll give them a call tomorrow. If they try to engage in any dialogue as to why I want the information, presumably I don't have to disclose anything?

Many thanks again,

- Teeny