Mycsp

OldBeanz

fedupwith_everything wrote: »

OldBeanz. Unlike the Royal Mail site I find it not overly easy to discover what I'm looking for on the Mycsp site. Which is why I contacted them to ask and I sent an E-mail so there is a records. of what they have informed me. The complaints officer never mentioned they need physical sight of an original certificate. The site seems to being used to tout for business as opposed to being dedicated to PCPS customers. I assume the are not on Farcebook because if they did unsatisfied "customers" like me would be describing their crap service for the world to see. Whilst they may not automatically give out annual statements that is what I want. Just like I request a forecast of my state pension every year. I have never had a PCSPS statement to my recollection so I have in my mind no figure with a date relating to it that I can use as a baseline. I assume they are loath to give out statements as it cuts their operating costs rather than providing a service. . When I left the Department in 2001 I was on detached duty acting up and bailing them out again.and was basically on my own. Therefore I have a figure which is the same figure over two different financial years on a letter but no idea if this applies to the deferred figure when I left or just pulled out of thin air.

There was no increase in pension between your quotes as inflation in September 2015 was negative which is why the 2 amounts would be the same. Any pension statements requested by my wife have been boilerplate letters showing the original award and present day award. My wife is quite happy not receiving an annual piece of paper however she is now in the LGPS which allows her access online to that pension. If you have concerns over your marriage being recognised then print out the email and the automatically generated acknowledgement keeping them with your marriage certificate.

OldBeanz

You may also want to complete this form http://www.civilservicepensionscheme.org.uk/media/223711/death-benefit-nomination-form-classic-plus-premium-nuvos-and-partnership-members.pdf

GunJack

Whilst there are horror stories abound about dealing with MyCSP, I have actually had success when requesting a deferred benefits statement...they gave me the current figures over the phone, with a full written statement following around 5-6 weeks later..all in order and no surprises

Still, not as good as Capita where you could just log in and see what you needed, whenever you needed

fedupwith_everything

Ok update. After I requested an internal dispute form I received all the information I had requested with an apology. So now I have the correct information it gives me an idea of what I can do in 3 years time when I'm due to receive payments. Did I say all the information...No I lied I wasn't told if my marriage certificate had been acted upon. However the other information revealed my ex-partner who walked out on me in 2001 was still the named beneficiary I have now completed a new form to post in to , hopefully, get it changed to my wife.