Purchased new custom PC. Blue screen problems. who's responsibility?

re-rewind

Hi,

I recently purchased a new custom PC from a small business (sole trader type person), I am now having some blue screen issues when trying to use some software I have installed. The same error also throws up when YouTube is being played occasionally.

So is this something I can take back to the seller? Or is it my responsibility to fix. What do the consumer laws state regarding this sort of issue please?

Browntoa

It's proving the problem isn't display drivers on the software you installed

re-rewind

So basically if it's windows/hardware it's his fault. If my software, then my fault?

Browntoa

Yep , if possible roll Windows back to the day you got it

Then see if it still blue screens

Johnmcl7

re-rewind wrote: »

So basically if it's windows/hardware it's his fault. If my software, then my fault?

Yes, if there's a hardware fault then the seller needs to replace the faulty hardware but if it's a software fault then it's up to you. The difficulty then of course is trying to work out which it is which can be mostly up to you depending on how helpful the seller is.

One option as mentioned above is to install a fresh copy of Windows and see if the same problem occurs with youtube. There are also ways to get details of the blue screen and try and figure out the source. If you're not comfortable with either I'd try and find a way to reproduce the BSOD using something standard like playing Youtube and get back in touch with the seller. If it's a simple install and hardware I would admittedly be more inclined to point the blame at hardware than software but that's nothing more than an educated guess.

John

Robisere

Have you approached the seller at all with this problem? You may find that he would be willing to help: if he is local and works alone, he may wish to avoid the "Bad Local Rep" routine.

How long after the purchase did the BSOD happen first?

were

Goto google an type "zzzz software" problem windows 10 bsod...... or something similar and see what comes up

Purchased recently..... how recent is recently?

ChristianC123

maybe its outdated video drivers

i had similar problem with video drivers than i downgrade drivers now its fine

if you updated drivers try downgrading

if you want try the previous flash version

go to control panel add\remove remove flash

Regards,
Christian
clouddesktoponline.com

John_Gray

I_have_spoken wrote: »

Ask the seller to install Linux Mint and all your problem will be gone!

And how is this statement helpful in any way to the OP?

DoaM

John_Gray wrote: »

And how is this statement helpful in any way to the OP?

I reckon any time that that member makes such a comment it should be marked as :spam: since that's essentially what it is.

Edit: I mean the member John is referring to. Sorry if it comes across differently.

System

I_have_spoken wrote: »

Ask the seller to install Linux Mint and all your problem will be gone!

Really? You should read the Linux Mint 18.2 release notes:

https://www.linuxmint.com/rel_sonya_cinnamon.php

Funnily enough some of the issues are caused by Linux Mint including outdated drivers.....

I like Linux and I run Mint but I'm not as deluded as you seem to be.