3 Mobile - faulty phone

kimarch

Hi


I have a contract phone with 3 Mobile - I got a new phone (Samsung S6 edge) last September which until last week I never encountered a problem with. Last week the screen went black then just flickered could do a reset - to cut a long story short took the phone back to the 3 shop at the Abbeycentre where I got it - they said don't worry its covered by warranty take to the Samsung shop. did this only to be told that the phone was either refurbished or had a previous repair and would not fix it. Contacted 3 online who basically after much back and forth said I had had the phone repaired by a third part and there was nothing they could do about it. So really its my word against theirs - I have never had the phone repaired - why would I if it was under warranty and I didn't take the phone as being refurbished as it would say so on the receipt and it doesn't - I will write to the ombudsman and or the consumer rights ppl but I just wondered if anyone else has encountered the same problem


Many thanks
Kim

saverbuyer

Fire an email off to the executive office. Google their email address. Worked for me. I had a problem cancelling a contract early. The Indian call centre wouldn't process the request. Executive office sorted it.

kimarch

I'll do that - worth a go for sure


Many thanks
Kim

Cherryscone

Contact the Ceo OF 3 I had Issues with Hudl 2 screen cracking and was told basciclly to sod off I contacted CEO of tesco and matter was sorted Keep at them DO NOT give in and Good Luck

kimarch

I certainly give it a go - many thanks