MSE News: Southern commuters can claim for 15+ minute delays during overtime ban

Former_MSE_Megan_F

Southern Rail travellers can claim compensation for delays against their usual train times rather than against a revised timetable in place during the current drivers' overtime ban...

Read the full story:
'Southern commuters hit by train drivers' overtime ban can claim for 15+ minute delays against original timetable'

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JosephWatkins

Hi - I've just tried this but got rejected with "our systems show that we did not have a train depart at the time you specified". Where is it stated by Southern we can do this?

wealdroam

JosephWatkins wrote: »

Where is it stated by Southern we can do this?

On their dispute compensation page it says:

If you chose to travel and your journey is delayed by 15 minutes or more you can claim compensation against either the original timetable or the amended timetable

bubieyehyeh

JosephWatkins wrote: »

Hi - I've just tried this but got rejected with "our systems show that we did not have a train depart at the time you specified". Where is it stated by Southern we can do this?

That is the common response you get when it is review by one of their staff who is too lazy to check stuff.

I had one claim where they rejected three times with that response, in the end I sent them a link to the trains actual arrival/departure trains from realtimetrains.