Reclaiming after free trial...

Ollie54321

Hi, can anyone help? My wife signed up for a free 14 day trial with a legal database called VLEX. Having looked over our bank statements I have recently noticed that this was never cancelled and a whopping £60 per month has been taken out over the last 3 months. On spotting this it's been instantly cancelled. The account has never been accessed, short of setting up and today cancelling. Is there any claim for a refund there, or has she signed away any claims by accepting their t&c's. Many thanks for any help or advice.

[Deleted User]

There's no claim for a refund if the contract has been carried out as she agreed, but she could phone up and beg. Occasionally these companies relent, or at least partly.

[Deleted User]

Ollie54321 wrote: »

Is there any claim for a refund there,

You are reliant totally on a goodwill refund. Word your request accordingly.