Parcelmonkey - 4 months later no package

ariaane · 21 June 2017 at 3:55AM

I placed an International order for a delivery of some personal goods from the UK to China (which is where I am currently) through Parcel Monkey, which was acting as a medium for Parcelforce back in March 2017 (we are now 3 months later).

I used my Natwest payment card to purchase the service for 64.19 GBP on the 17th of March 2017, and have my items delivered to me here in Shanghai, China. The delivery was guaranteed for within less than 2 weeks. On my Natwest Online banking payment left my account on the 22nd of March 2017.

I received an email notification on the 3rd of April that my parcel had arrived in Shanghai, China and that I had to pay an additional 1.49GBP charge due to the weight being greater than stated. I know this information was incorrect because I *overstated* the weight of my package upon purchasing the service by a few Kg. Regardless the additional 1.49GBP charge was taken automatically, which I did so on the 4th of April 2017 .

I never received my parcel DESPITE numerous attempts to communicate with both customs here in China, Parcelforce and Parcelmonkey. Customs via telephone first kept telling me to 'wait' and then parcelmonkey said they couldn't help me other than to give me a telephone number for customs.

My parcel was then returned back to the UK on the 22nd of May after finally getting the address from Chinese customs to pick it up (I paid for delivery to my work address but customs said I had to pick it up). On the day I arrived to customs on the 19th (after booking the morning off work) they told me that the parcel had been sent back to the UK already, although customs had told me on the day the parcel was still in China. I had to confirm with Parcel monkey that my package had in fact been sent back.

Parcel monkey were unable to give me the pick up address themselves - even though I had paid for delivery to a ** specific address**.

I have since received my refund for the postage alone by raising a dispute through my bank in the UK but parcelmonkey have yet to send my parcel back to my brother in the UK. I therefore would like the full value of the items returned to me because I can only assume they have lost my package totalling over 300GBP.

Please be aware that I have full message exchange history with Parcelmonkey. You can view the entire exchange between this garbage business and I here: This website will not allow me to post the link of the conversation, so please type in the top domain name of Parcelmonkey's website ww parcelmonkey co uk and then type /support2.php?CrmThreadHash=db69f&CrmThreadId=461187

This is the tracking of my package through Parcelforce's website (status has not changed since late may): This website will not allow me to post the link of the conversation, so please type in the top domain name of Parcelmonkey's website and then type /support2.php?CrmThreadHash=db69f&CrmThreadId=461187

ariaane · 21 June 2017 at 4:45AM

Sorry, my tracking number on Parcel Force's website is: EK807430766GB

ariaane · 22 June 2017 at 4:09AM

So problem still ongoing - I've even tried placing a Trust pilot review and Parcelforce responded with the same nonsense 'we're looking into it'.

They have been 'looking into it' for 4 months now

#parcelmonkey @parcelmonkey

angryparcel · 22 June 2017 at 9:43AM

send parcel monkey a Letter Before Action giving them 7 days to provide the parcel or the £300 as they a re the ones you have the contract with and not parcelfarce