Hsbc Call centre telephone interview

makemerich12

Anybody every had one that could give me some examples to prepare?

Fireflyaway

I haven't for hsbc specifically but do have lots of call centre experience. Dealing with angry customers will probably come up. Working for a financial organisation they would want to know that you understand data protection. Being able to strike a balance between great customer service and efficiency. You will have call handling times so need to be able to take control of calls to hit the required targets. Confidentiality. Not talking about customers outside of work or using a mobile on the floor. Good luck!

robatwork

"Give me an example of how you dealt with an irate customer who kept interrupting you"

makemerich12

I'm trying to prepare for this interview so if you can remember any more questions/Advice i'd be thankful

robatwork

"How would you take steps to safeguard private client details while discussing on the phone?"

BDDazza

Hi. I don't know much about HSBC but here are some general interview questions that are often asked. Let me know if they help

https://www.youtube.com/watch?v=OtrZFKCrrYA

https://www.youtube.com/watch?v=GpxBbT_lgDU

https://www.youtube.com/watch?v=3eLmIC8hTWY

https://www.youtube.com/watch?v=8qGYHB-nOgw

https://www.youtube.com/watch?v=OijCDLeDGfo

https://www.youtube.com/watch?v=3gl_7MRbqso

https://www.youtube.com/watch?v=HjvbhtJ2fnQ

https://www.youtube.com/watch?v=IsCAQlH9aGs

https://www.youtube.com/watch?v=4ExDaTGJgA4

https://www.youtube.com/watch?v=aPT2HuvzXKU

https://www.youtube.com/watch?v=Bu1ndYgXBUc

https://www.youtube.com/watch?v=MVItStzop6M

https://www.youtube.com/watch?v=nH1lTFj0fiM

pmduk

Is it direct for HSBC or Convergys? you can find examples of their interviews at the glassdoor website. Best of luck

Masomnia

They'll be very hot on security, and doing the ID checks at the beginning of the call, so be prepared to be asked about that. Confidential information.

It's for a call centre so they will want to know that you have at least some telephone skills, so try to sound confident and bright on the phone. It's painful listening to your own voice, but if you have some way of recording it through your phone or PC then it might be worth practicing sounding confident and authoritative. You'll hear the difference if you make an effort.

Good luck