FTB Mortgage woes

SuboJvR

It really sounds like a "computer says no" issue originally, and once an actual human being reviewed the information in front of them they realised that the decline made no sense!

Glad it is moving along :-)

itchyfeet80

So the saga continues... the advisor today went to the next stage of the application only to have yet another 'technical error'. She phones up the technical team and they say 'oh yeah, it's a known fault' and want 48-72 hours to sort it. The application can't continue because of this fault. My application is now being submitted via a paper form as for some (or many) reasons, the system just won't work in my case. The underwriter could see nothing causing the DIP to decline. I also got confirmation today that they had only searched Callcredit and no other credit agency. I now have 4 hard searches on my file from this mess - they will request removal of them asap.

I'm already 2 weeks into my mortgage application and still no further along than I was at the start. It's a pretty poor turnout from Nationwide on this.

amnblog

Between 36 and 48 months ago you went 4 months without paying your credit card?

You need to get some independent advice and look at other options.

itchyfeet80

amnblog wrote: »

Between 36 and 48 months ago you went 4 months without paying your credit card?

You need to get some independent advice and look at other options.

Yes, well it was an error with the credit card company and at the time I got them to refund all charges (it was for an amount of £12 that had been charged automatically and no statements were sent out to me), but I was naive about credit files then and didn't realise that the charges weren't the end of the story. The account was closed when the charges were cancelled.

Would this have caused the Nationwide system to change from an Accept decision to a Decline based on no fundamental changes in the space of an hour? This is confusing the hell out of me - wouldn't I have been declined outright if this was the problem?

amnblog

This may sound harsh but.


You are trying to do a task you do not have the knowledge or experience to handle.


You may get lucky, but Nationwide are now not assisting you efficiently. To maximise your chances of getting the right result you should engage a broker.

itchyfeet80

No, not harsh at all - I want to get this sorted asap and I'd rather have someone tell me the truth rather than me having to guess at what's going on!

I agree that they're not being efficient and I don't want to be another few weeks down the line for them to decline my full application, I'm already having to deal with their now 4 hard credit checks on my file. The advisor tells me that as the DIP has been manually approved by an underwriter twice now, there shouldn't be an issue at full application but I'm still dubious.

I will talk to a broker today and see what they say. Thank you for your post

Cirias

Just to add my two cents, it might be worth you requesting the credit agencies to add a file note to explain those missed credit card payments.