PaybyFinance Fee

Robert_Szabo

I was planning to buy as computer through the Chillblast.com website, at the checkout i selected PaybyFinance (Hitachi Capital Finance) before i completed the application for the finance i was asked to pay a setup fee of £155.37 by entering my credit card info, i started to compete the form and by the time i got to the employment page i got a pop up message saying that the application failed and they are sorry for this. Where is my £155.37 ? Who charges a fee for nothing ? my application did not go through i closed the page later i find out the setup fee got deducted from my bank account anyway ! i wrote an email to the seller website also to Hitachi Captial, so far no reply from them.

I am confused of how they charge a fee when the application did not even go through.

Please help on how to get my money back :beer:

[Deleted User]

You say you paid by credit card, but the money came out of your bank account.

Which was it?

Robert_Szabo

Money is linked with my account so the money comes of my bank account of course.

Richey_

Looks like they have taken a 10% deposit, so your order must have been circa £1550 ?

https://chillblast.com/finance.html

Looks like you also agreed to pay them interest if upto 29.8% which would have taken the amount you would have paid considerably higher.

I'd just either ring them tomorrow or wait for a reply to the email. Have they actually taken the money, or is it pending on your transactions? It maybe they put a hold on the money as a way of verifying your bank account/ID which will now be cancelled and the hold removed as you failed their credit criteria.

If the computer is essential (seems a lot to me), look on the MSE loan or credit card eligibility checker as it will show you what chance you have of getting a loan and what the likely APR would be. This would be a soft check and not an application check. MSE, Noddle, Clearscore etc all offer this ability. It may be a blessing you failed to get credit at this APR and you may be ale to save a lot of money with cheaper finance by comparing your options.

SnowTiger

Robert_Szabo wrote: »

I was planning to buy as computer through the Chillblast.com website, at the checkout i selected PaybyFinance (Hitachi Capital Finance) before i completed the application for the finance i was asked to pay a setup fee of £155.37 by entering my credit card info, i started to compete the form and by the time i got to the employment page i got a pop up message saying that the application failed and they are sorry for this. Where is my £155.37 ? Who charges a fee for nothing ? my application did not go through i closed the page later i find out the setup fee got deducted from my bank account anyway ! i wrote an email to the seller website also to Hitachi Captial, so far no reply from them.

I am confused of how they charge a fee when the application did not even go through.

Please help on how to get my money back :beer:

Chillblast refer to it as a deposit.

I've looked at the checkout process and it appears the charge is made by Chillblast, not Hitachi. Therefore, you should contact Chillblast about getting it refunded.

Robert_Szabo

I wait 48 hours after that if they not respond i call my bank straight. The money is approved payment in my bank account so it will appear in 1 or 2 days as deducted. Will definitely come back here if i don't get my money back somehow, will also start a forum thread that they charge a application fee (maybe the 10% deposit) before the application even succeeded ! If somebody does not check their bank statement they loose money this way.... 155£ is no low cash for me at least.

Thanks for the reply wil def. come back here.

[Deleted User]

It will be an authorisation, not a charge. Once they realise you failed the credit check the amount will be released from your card.