Calling MA for update ?

mumofthetwins

Hi Guys


do you guys call your MA to find out if anything has happened .. I applied last Tuesday and she called Thursday to say it was in a que at the underwriters .. do you think its worth me giving her a call today ?


Thanks
Lisa x

amnblog

She should be telling you when to expect another update.


We are two working days on from being with underwriters so I expect today will be a little early.


Have you MA tell you each time when you will get your next update, then you can call if you do not get it.

mumofthetwins

Thanks


The MA had originally said that I should hear at the end of last week as it was for additional borrowing not a full morgage application .. I just assumed that when she hadent called it was because she hadn't heard anything .. I know her day off is tomorrow hence why I was thinking of calling today ?

amnblog

If she said the end of last week, so should have updated you at the end of last week, even if just to say 'no news'.


Phone her up and tell her off.

mumofthetwins

I think I will just give her a call .. she did say last week but like I said I thought it might just be taking longer .. I just didn't want to pester her lol

amnblog

She said be doing what she said she would.


If she is not, you are not pestering her, you are giving her the opportunity to bring her service up to standard.

ACG

Im with AMN (I seem to be saying that a lot recently). If someone tells you when to expect an update and it goes beyond that, you are free to call them. Likewise if they do not "set your expectations" with when to expect to hear back, then I would be calling them every day or 2.

Give them a call.

amnblog

ACG, my view is that a broker shouldn't get a call asking what's happening as the clients should know when to expect the next update.

ACG

Completely agree. I always give people time frames a little longer than the lender tells me, so that I have time to get an update, check it and go back to the customer without them needing to chase me.

My pet hate is when I tell people not to expect to hear before x and I get a call before x.

Thrugelmir

mumofthetwins wrote: »

The MA had originally said that I should hear at the end of last week as it was for additional borrowing not a full morgage application .. I just assumed that when she hadent called it was because she hadn't heard anything .. I know her day off is tomorrow hence why I was thinking of calling today ?

On Thursday you said that your MA said the application was in a queue. This suggests that receiving an answer by the end of last week was unlikely. The underwriting teams won't be working at weekends or on bank holidays.