Nectar card holders lose points after 'technical glitch'

kerryallc71

This has happened to me today but the person or persons used my nectar points for eBay and not my eBay account , i had £42.99 and now only have 98p left , they used 8500 of my points , i had an email to say that my email account had been changed which was used on my nectar account , i have the nectar point card app and i went into my account details and it had a different email & mobile number in it , i know i should of written the details down but i panicked and i put my email & mobile number back into it and it didn't even ask me any security questions unlike the Tesco clubcard account .

i was only in our local sainsburys yesterday and my points were all still there .

i am very worried because this is the first time something like this has happened to me , i tried to contact nectar card but its closed and it closed at 5pm today , i was saving these points for Xmas .

i will be phoning them tomorrow and my bank has advised me to contact the police and get a fraud code or something .

kar999

The glitch seems to have reappeared.

Two transactions showed points being added to the cumulative total on my Sainsbury's receipts but not showing in the app or nectar website.

Not happened before to me.

surfsister

yes me too but they reappeared when I contacted them

kar999

I've contacted them but been told to wait 28 days. The longest previous delay for bonus points to be added had only been 7 days.