Iceland foods' supervisor tried to snatch my phone!

angryparcel

mrsad wrote: »

We said that all shops take returns from other shops (I personally work at Tesco so I know this is legal). and other Iceland in store takes everything back.

This is not a legal requirement, they could tell you to return to the store of purchase. Yes a lot of stores will do it, but they dont have too.
Just say you purchased something from an o2 store franchised store, and it goes wrong so you take it to an o2 owned store. You never purchased it from o2 you purchased from a franchisee, so o2 dont have your money, so why should they replace it

Silvertabby

I initially thought that an Iceland Surf Box was a box of frozen prawns!

On googling it, however, it seems to be a large box of Surf laundry powder.

So, you bought the Surf in one branch of Iceland, found the same product in another shop at a cheaper price, and tried to return the Surf to a different brance of Iceland for a full refund including £2 from a money off voucher?

If I'm right, then I'm sorry that you don't have anything better to do with your time. Laundry products are widely used as 'loss leaders' by all the major supermarkets and you can guarantee to find what you want - Surf, Persil, whatever, on 'special offer' at any one of them at different times.

Do you try to take everything back for a refund if you happen to see it a bob or two cheaper somewhere else?

angryparcel

You are lucky you just got a refund, he could have refunded you and then banned you from all Iceland Stores as an aggressive customer

takman

How much cheaper was the surf that you go from the other shop?

Was the price difference really worth all that extra time and fuel you spent travelling to Iceland and making a scene to return it, which you have no legal rights to do.

unholyangel

alanq wrote: »

Iceland's return policy states
"We don't accept returns on items that have been bought in error or if you have changed your mind."
http://help.iceland.co.uk/knowledgebase/articles/178391-can-i-return-a-product

If that is only intended to apply to online purchases I think that it is wrong. For non-perishable items it is my understanding that a business is obliged to refund for items bought online without the customer having to specify a reason. Its terms and conditions may however require goods to be returned at the customer's expense.

Its not, if you go onto their shop page and look at the T&C's you will find they do give 14 days. They do make the mistake of saying perishable items are exempt - however they do go on to say "such as fresh food or drink"

The actual exemption from the CCRs is for:

(c)the supply of goods which are liable to deteriorate or expire rapidly;

Theirs isn't as misleading as they give example of fresh food or drink but by saying perishables are excluded, this may lead people to believe they don't have a right to return other goods which may be a perishable but not one thats going to deteriorate or expire rapidly.

marliepanda

angryparcel wrote: »

and all over a box of soap powder that will be at most £1 cheaper elswhere

This entire scenario is ludicrous.

If I found some washing powder cheaper, I'd just buy it and have some for when I finished my purchased box.

Dragging a box of 'heavy' washing powder down to Iceland to cause a scene is possibly the most Jeremy Kyle scenario I've seen on here.

For the sake of £8. Not £18. Not £80.

I don't care how on the bones of your bum you are, you don't make someone's life a misery over £8.

angryparcel

We just use ariel liquid and currently have 5 large bottles as we get them when they are on special at savers, but if we found them cheaper at Wilko i would not take any back to Savers, i would just buy a bottle or a couple bottles at Wilko

marliepanda

angryparcel wrote: »

We just use ariel liquid and currently have 5 large bottles as we get them when they are on special at savers, but if we found them cheaper at Wilko i would not take any back to Savers, i would just buy a bottle or a couple bottles at Wilko

And this is why you'll never get to meet Jezza and Graham

mrsad

Rainbowgirl84 wrote: »

Iceland's policy is not to accept returns for change of mind.:-

http://help.iceland.co.uk/knowledgebase/articles/178391-can-i-return-a-product

thanks. I have emailed them if that is for online sales or all and what about the price match difference? thanks anyways.

IAmWales

Do you think your behaviour was reasonable?

How did you take a picture of the incident "by chance"? Or were you really stood there phone raised and waiting for the opportunity?