Sky/BPO Debt - Added fee confusion

m-holland

Hi folks,

hoping you good people can help me with something.

I have a debt to Sky for roughly £130. I am not denying that I owe this amount first of all.

Sky have BPO "acting on their clients behalf".

I setup a repayment plan with BPO to repay this.

However, after setting up this repayment plan, BPO have added £64 to my outstanding balance. They did not tell me about this, I only noticed it when I logged in online to check my balance. I have attempted to query this with them but they never replied.

Does anyone have any idea what my next step should be?

Thanks

(re-posting this because I originally posted to the wrong board)

sourcrates

Hi,

Send provit letter to them, also request breakdown of charges, don't pay them till they respond to you.

https://forums.moneysavingexpert.com/discussion/2607247

m-holland

Hi sourcrates,

would that letter work in this case, as I have been making £2pw repayments to BPO?

Thanks

PixelPound

If you have been paying then you have acknowledged the debt, so not sure a prove-it letter will do,
Are you sure that the charges were not specified, since maybe that is what you need to dispute. Ask for a breakdown and when they were added.

sourcrates

m-holland wrote: »

Hi sourcrates,

would that letter work in this case, as I have been making £2pw repayments to BPO?

Thanks

Adapt the letter so that it requests details of any charges they may of added, cease payments till they respond.

m-holland

Thanks,

I've adapted the letter and will send it off tomorrow.

Thanks