Npower having trouble

stevegrass777

http://uk.reuters.com/article/uk-innogy-results-idUKKBN1880G9?rpc=401

I am so pleased Npower is continuing to loose 200,000 customers a quarter,what do they expect,how they treated my farther was a utter disgrace!!!
They have made there bed,you can stop customers leaving by using disgusting tactics for a short while but they will still leave eventually and they will never ever come back.
They have completely ruined the Npower brand!

Luyten_2604

I am trying to leave npower. When I set it in motion in mid March I was then sent a wad of bills going back 5 years starting at £3000 credit and ending with a final bill of close to £900. I am now going through the complaints process. I have told them what my bill should be, based on meter readings and that I just want to pay but it seems like too much trouble for them and they keep saying that they have been billing me wrongly and I say your incompetense is not my problem.
Anyone else having the same problems?

footyguy

Luyten_2604 wrote: »

I am trying to leave npower. When I set it in motion in mid March I was then sent a wad of bills going back 5 years starting at £3000 credit and ending with a final bill of close to £900. I am now going through the complaints process. I have told them what my bill should be, based on meter readings and that I just want to pay but it seems like too much trouble for them and they keep saying that they have been billing me wrongly and I say your incompetense is not my problem.
Anyone else having the same problems?

As I understand it from your later thread,
https://forums.moneysavingexpert.com/discussion/5649613
you were re-billed because you were originally charged based on transposed registries relating to your E7 tariff
Such transposition of registries not an uncommon error suppliers make.
What is quite uncommon is that where such an error occurs the customer had not raised the issue with the supplier for 5 years

If you wish to pay nPower some money, there is nothing preventing you. Any amount paid should be credited to your account.

There should be nothing preventing you leaving the supplier unless you were already in debt (failed to pay a bill within 28 days) to them before you initiated the switch application.

What is the basis of your complaint?

stevegrass777

This is typical of how Npower operate,getting the E7 readings the wrong way around was a specialty with my farthers account,in fact every one they read was wrong.
I think in the end they stopped taking new E7 customers for a while,don't know if that is still the case.
They advertise (they did do when I last checked) that they adhere to the energy billing code,but in practice I find that they don't ,this is at the very least false advertising.
The energy billing code says they are responsible for supplying you with a accurate bill ,this has to be done within 12months, Five years back billing is not acceptable.
The trouble you have is that the ombudsman is toothless and doesn't seem to care that much that Npower frequently disregard these rules.
I had a big list of stuff that Npower had to comply with from the ombudsman and they just told them they had done all of it (lied) and when I enquired the ombudsman got on to Npower and they sent a post dated letter out (2months) in an envelope without and dated postmark,that is how devious they are.
Once they have messed your bill up and given you a debt false or not dubious or not you can't leave!
I think this is the tactic they use to slow customer losses down (about 200,000 a quarter) ,but eventually you and the others will be able to leave and will never go back.
I found them very difficult to deal with,very devious ,obstructive .It took about 18 months to sort my farthers account out.

stevegrass777

http://www.dailyrecord.co.uk/news/local-news/ayr-care-home-rozelle-holm-10426247