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Credit Resource Solutions

almac912
almac912 Posts: 8 Forumite
edited 11 May 2017 at 12:01PM in Debt-free wannabe
Hi there,

I moved overseas in May 2014 and closed my account with First Utility. Since then I've not received any further communication from them until yesterday when I received an email from Credit Resource Solutions telling me I owe £199.23.

I have asked for them to send meter readings as I don't believe this to be true, but is there anything else I can do?

Thanks
Alasdair

Comments

  • StopIt
    StopIt Posts: 1,470 Forumite
    If they prove you owe the money? No, not really. Of course they likely wont chase you overseas for such an amount, it would remain on your credit file in the UK and any action taken like a CCJ would be live for 6 years in case you return.


    If they can't prove the monies owed, tell them to go away, which they will.

    In debt and looking for help? Look here for the MSE Debt Help Guide.
    Also, If you need any free and impartial debt advice, the National Debtline, Stepchange, and the CAB can help.
  • almac912
    almac912 Posts: 8 Forumite
    Thanks for the advice - I have asked for meter readings, cost breakdown and payments made. I have the meter readings from when I moved out, so let's see if the marry up.

    In addition I've been away for 3 years already, and am not returning for the foreseeable future, and certainly won't be returning in the next 3 years. So that will be over 6 years in total.
  • National_Debtline
    National_Debtline Posts: 7,998 Organisation Representative
    Tenth Anniversary 1,000 Posts Combo Breaker
    Hi Alasdair

    You sound well organised if you still have your final meter readings. Hopefully this will be enough to resolve the matter and show there is no further liability.

    If you remain dissatisfied with First Utility you can make a complaint and escalate it to the Energy Ombudsman https://www.ombudsman-services.org/sectors/energy. Ask Credit Resource Solutions to put the debt on hold while the dispute is being dealt with.

    With regards to your credit file, StopIt is correct. If at any point they obtained a CCJ it would remain on your credit file for 6 years from the date it was made, not from when the date the debt was due.

    Susie
    @Natdebtline
    We work as money advisers for National Debtline and have specific permission from MSE to post to try to help those in debt. Read more information on National Debtline in MSE's Debt Problems: What to do and where to get help guide. If you find you're struggling with debt and need further help try our online advice tool My Money Steps
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