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Warning/Vent Plusnet's terrible service!
PlusnetHorror
Posts: 1 Newbie
After Life was taken over from Plusnet I saw a rapid deterioration of service: poor signal, slow internet, unclear charges, terrible customer service and distorted calls that dropped.
However, the worst issues started two weeks ago when I and many others stopped being able to receive incoming calls and texts, and Plusnet was incredibly slow to deal with the problem and to date still haven't fixed it.
After finding out they only just referred the issue to their technical staff and with Easter approaching (and knowing their technical staff don't work holidays or weekends) I ported my number to Giffgaff because waiting at least another week without being able to get everything from work calls, to automated online banking and even not even being able to access my two step verified email it was getting ridiculous.
Even more frustrating is not only do Plusnet require a 30 day notice period to cancel your account so I'll still be billed but supposedly because I ported my number I don't get a refund for the loss of service.
"Unfortunately as the contract is a 30 day rolling contract, we do require 30 days notice to cancel. Without applying your 30 days notice period you wouldn't be eligible for any kind of refund. I'm very sorry but we credit customers for loss of services to their account as has been the case here however once a customer ports out they're no longer eligible for a refund as the minimum contract term has been broken"
So to sum up:
A technical fault (as far as I am aware a jam in the line) stops me receiving incoming calls and texts for two weeks.
The issue still hasn't been fixed with uncertainty about when it will be.
I port my number to another provider but still have to pay for another month and they refuse to refund me for the loss of service for porting over my number.
Please avoid Plusnet like the plague.
However, the worst issues started two weeks ago when I and many others stopped being able to receive incoming calls and texts, and Plusnet was incredibly slow to deal with the problem and to date still haven't fixed it.
After finding out they only just referred the issue to their technical staff and with Easter approaching (and knowing their technical staff don't work holidays or weekends) I ported my number to Giffgaff because waiting at least another week without being able to get everything from work calls, to automated online banking and even not even being able to access my two step verified email it was getting ridiculous.
Even more frustrating is not only do Plusnet require a 30 day notice period to cancel your account so I'll still be billed but supposedly because I ported my number I don't get a refund for the loss of service.
"Unfortunately as the contract is a 30 day rolling contract, we do require 30 days notice to cancel. Without applying your 30 days notice period you wouldn't be eligible for any kind of refund. I'm very sorry but we credit customers for loss of services to their account as has been the case here however once a customer ports out they're no longer eligible for a refund as the minimum contract term has been broken"
So to sum up:
A technical fault (as far as I am aware a jam in the line) stops me receiving incoming calls and texts for two weeks.
The issue still hasn't been fixed with uncertainty about when it will be.
I port my number to another provider but still have to pay for another month and they refuse to refund me for the loss of service for porting over my number.
Please avoid Plusnet like the plague.
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Comments
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The customer service used to be excellent a few years ago but I agree now it's bad.You know what uranium is, right? It's this thing called nuclear weapons. And other things. Like lots of things are done with uranium. Including some bad things.
Donald Trump, Press Conference, February 16, 20170 -
After Life was taken over from ....
The eternal hereafter...0 -
I've never heard of Life, so assume you had PlusNet's mobile service.
I have their landline and ADSL, moving from Sky for a heaper deal with supposed good customer service, but found it very poor, with long waits on internet or phone and staff giving varying excuses with little action. It took about three months to get my ADSL stabilised and at a fair speed, which is still below what I had with Sky.
They are correct that you are not entitled to a refund for loss of service, as you are no longer taking their customer, having ported away.0 -
CRAPNET is what they should change their name to
I am sure that they bribe people to win all these alleged awards.
Crapiest IP service i have ever encountered within the past 15 years0
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