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voluntary termination

hi this has probably been covered in past
i have recently done a v.t all went well i was told there was a £500 shortfall that was stopping me doing a v.t so a paid that over the phone
i did everything close brothers ask i.e. tax mot and car in good condition had car at garage the day before collection everything went great
and now I've just woke up to a letter off finance company saying
notice of sums in arrears
total being £1,051.55 all payments within the agreement term were on time and never missed
i honestly don't know how there was no defects on collection sheet everything was done by the rule book I'm a bit perplexed its saturday and i can't ring them as they are closed
is there any one out there thats had this before ?
all help appreciated

Comments

  • ratrace
    ratrace Posts: 1,021 Forumite
    Part of the Furniture 500 Posts Name Dropper
    Did you take pictures just before you handed the keys over if not you should have done

    Also you need to get a breakdown of the costs and what they are actually charging for, they may be trying their luck

    there has to be a fair wear and tear policy in place and they have to follow that i think its called bvrla code of conduct or something
    People are caught up in an egotistic artificial rat race to display a false image to society. We want the biggest house, fanciest car, and we don't mind paying the sky high mortgage to put up that show. We sacrifice our biggest assets our health and time, We feel happy when we see people look up to us and see how successful we are”

    Rat Race
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