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legal fees?

k1mmie
k1mmie Posts: 833 Forumite
Part of the Furniture 500 Posts Combo Breaker
My friend has just arranged to change her mortgage. She spoke to a broker who was arranging it and sent the paperwork through the post. Next to the fees section it says 0.

She called the broker to ask about another fee that was on there £99 redemption, and was told she had to pay £275 as legal fees. When she said that this had not been mentioned she was told to take this up with the broker who claims it says on the next page that legal fees may be charged but a figure was not mentioned as they can vary. She argued that if it says nil next to that section that it should mean nil. What are her rights and is this correct?

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