Arnold Clark car HP

Irish_Sean

I bought a car from Arnold Clark in 2016, I realized that the windscreen had a crack on it covered by pigeon poo. Trying to get this repaired was like pulling teeth but eventually they authorized the replacement of the windscreen. Not long after I noticed after the first bout of wet weather that the windscreen wiper was violently hitting the pillar, then soon after the car started losing power. My brother took the car in for repair, I asked him to make sure the wipers get fixed, he was told at the time "Thats common and nothing to worry about." I was not happy with this explanation though and told the Arnold Clark rep that I wanted it fixed. I was promised a call back (which never came).

Fast forward to February 2017 and the car maintenance light comes on, I took the card to Arnold Clark as its still in warranty and amongst other problems they tell me that the wiper linkage is worn and needs replaced at a cost of £485 pounds. I tell them that I had already reported this and they have denied all knowledge that I had previously complained and because my 60 year warranty had expired then I would have to pay for it. I was told that I must have told the wrong person and they told me they have no record of this conversation.

I even mentioned that a worn wiper linkage is mentioned on the advisory from 2014 but despite all this I am expected to beleive that the problem magically fixed itself between 2014 and June 2016 when they done another MOT just before selling it to me then in February 2017 its worn again?

Its clear to me that Arnold Clark in are in the business of ignoring faults in order to pass the cost on to the customer. The complaints department were a waste of time and also told me this conversation where I complained about the wipers may or may not have happened but theres nothing that they would be willing to do.

I was warned about Arnold Clark to be fair so more fool me but personally I would never ever deal with this company again and if asked I would advise others to steer clear.

superbigal36

Irish_Sean wrote: »

I bought a car from Arnold Clark in 2016, I realized that the windscreen had a crack on it covered by pigeon poo. Trying to get this repaired was like pulling teeth but eventually they authorized the replacement of the windscreen. Not long after I noticed after the first bout of wet weather that the windscreen wiper was violently hitting the pillar, then soon after the car started losing power. My brother took the car in for repair, I asked him to make sure the wipers get fixed, he was told at the time "Thats common and nothing to worry about." I was not happy with this explanation though and told the Arnold Clark rep that I wanted it fixed. I was promised a call back (which never came).

Fast forward to February 2017 and the car maintenance light comes on, I took the card to Arnold Clark as its still in warranty and amongst other problems they tell me that the wiper linkage is worn and needs replaced at a cost of £485 pounds. I tell them that I had already reported this and they have denied all knowledge that I had previously complained and because my 60 year warranty had expired then I would have to pay for it. I was told that I must have told the wrong person and they told me they have no record of this conversation.

I even mentioned that a worn wiper linkage is mentioned on the advisory from 2014 but despite all this I am expected to beleive that the problem magically fixed itself between 2014 and June 2016 when they done another MOT just before selling it to me then in February 2017 its worn again?

Its clear to me that Arnold Clark in are in the business of ignoring faults in order to pass the cost on to the customer. The complaints department were a waste of time and also told me this conversation where I complained about the wipers may or may not have happened but theres nothing that they would be willing to do.

I was warned about Arnold Clark to be fair so more fool me but personally I would never ever deal with this company again and if asked I would advise others to steer clear.

How can your 60 year warranty have expired ?

iolanthe07

You might try posting on the Motoring board for more response. Arnold Clark don't have a very good reputation on there tbh.

Gaz83

Irish_Sean wrote: »

I was not happy with this explanation though and told the Arnold Clark rep that I wanted it fixed. I was promised a call back (which never came).

Fast forward to February 2017

What did you do in the meantime?