DUPLICATED HELP! Dry-cleaners have shrunk my LK Bennett coat!

Floss

As the title says, my regular dry cleaners have shrunk the silk & linen LK Bennett coat I bought for my son's wedding last September. I was going to take it to a local dress agency to sell on, and thought it would be better freshened up beforehand as it was rather warm on the day. I picked it up today, and the hem is now 1/2" above the hem of the lining 3/4 of the way around, plus the lining is showing on both sleeves.

How do I approach the cleaners? We've never had any problems before, the coat was cleaned before the wedding and has its fabric & care labels in so I'm not sure what has gone wrong...

*Margaret*

I'd pop in and speak to them - they may offer to compensate you, otherwise you can ask for this. They only have to compensate you for the value of the coat when you left it with them, which probably won't be what you paid for it when you bought it, unfortunately.