Pricing error purchase online how do I stand ???

secretassasin

Hi There,
Last night while searching the net I came across a misprice on a company website (Mattel toys uk) I told no one else about this and ordered a Butterscotch the electronic pony which was £299 but showed £2.99 price so I ordered. The website would only allow me to order one and which I did and paid for the item online. I saved and printed out the details with prices etc. After I ordered the site said they had sold out. Now this morning I have been sent an email by the company wishing me to phone them to discuss the order. Before I do can anyone give me any advice ?? Am I entitled to the deal or just kiss it good bye !!

pearsoneys

i think its at their disgression. they dont have to legally let you have it for that price though. some companys do but i think it depends what it is. obvioulsy this is a big price difference..hope this helps you! let us know how you get on

Poppycat

They dont have to honour the deal as legally no contract took place. If they had taken monies then it could be argued that a contract was formed, however only a small claims court could decide that, and if the item was such a obvious missprice they stand a better chance of wining

pabenny

Come on, you know - we all know that this was never really going to be £2.99 instead of £299. If it was, say £199, it might have been believable.

Most online sellers have terms and conditions which allow them to refuse to supply if there is a price error. Even if they don't, contract law means that there is no binding obligation until they take your money.

My advice - call them, as requested, be gracious, acknowledge that you were hoping for a huge bargain, and no, you don't really want it if it is actually £299. Alternatively, you could get all stroppy with them, ruin the day of the person at the other end, possibly ruin your day and still end up with nothing.