help!! my new tv is faulty!!

bikebarbie

I am sure someone this post will be moved sorry but I could not find a more appropriate place to post it.

I am seeking advice for my sister in law which bought a tv through Littlewoods direct, got it delivered on Monday and now it already packed up!

She called them and they said that under her consumer rights they will send an engeneer to repair or send her a new one (in about a week time :mad: ) I think this is totally unreasonable to wait such a long time and given that the product is faulty and distance selling I would have thought that she would be legible for a full refund!!!

Are they trying to fob her off or are they right? I need some solid advice please.

Thanks a lot!

Badger_Lady

Sorry, no solid advice, but that sounds quite reasonable to me. They're going to put it right, aren't they? And a week isn't a very long time in the scheme of things. Surely a week without a boiler is more dire, and people wait that long all the time..?

Maybe I'm being too cynical and someone else can help you out!

TOBRUK

I agree with Badger_Lady in that they are reasonable because they are going to replace the tv with a new one. I had one from a catalogue about a year ago which was faulty and they were very reasonable - they needed to have the faulty one returned before sending the new one out, which I did and the new one was perfect.
I would say a week is also reasonable for the time you send the faulty one back and have a new one delivered. It sounds that you just want a refund and not a replacement. If the new one turns out to be faulty then you could say that you wanted a refund and I am sure they would do so in those circumstances.

bikebarbie

hi thanks for your replies. I think that a lot of it is down to frustration: you pay so much for a tv and get a faulty one! Then you have to wait a week that seems even longest to bear because you are already frustrated because the tv broke down in first place. I apprecciate that it can happen but what are the chances of all the tv's they sold that the one she had to receive was faulty :mad: typical.

She doesnt want to demand a refund but I want to be sure that if that is an option then she is not being fobbed off that it cant be done!

TOBRUK

I understand the frustration because this is what happened to me - I needed a new one because my tv broke down! I'm sure that if you did say to them that you weren't happy in receiving a new one because of the fault and you wanted a refund they would do so, but I would be polite and not be aggresive about it.;)

rjm2k1

AFAIK, she bought a new TV, not a repaired one, so under the sale of goods act she is entitled to a refund or replacement since it wasn't fit for purpose, she shouldn't have to accept a repair. Contact the consumer advice line and they should give you a better idea.

TOBRUK

rjm2k1 wrote: »

AFAIK, she bought a new TV, not a repaired one, so under the sale of goods act she is entitled to a refund or replacement since it wasn't fit for purpose, she shouldn't have to accept a repair. Contact the consumer advice line and they should give you a better idea.

From the first post they are offering to send her a new one or an option of sending out an engineer. I would not go for the engineer option as she is entitled to a new replacement or a refund.

bikebarbie

actually she told me that first they will send an engeneer to see if it can be repaired and if it cant they'll replace it :eek:

Badger_Lady

But I thought you also said it was OK when it arrived, but went wrong very quicky. So it was "fit for purpose" but presumably covered by some sort of manufacturers' warranty that guarantees to fix or replace faulty goods.

If it had been broken on delivery, I'd agree that they just need to replace it. But, if it can be fixed, and remains under warranty for the same period of time following repair, this seems acceptable .

TOBRUK

I would reject this and tell them that either they send her a new one or a full refund - you have only just received this tv and you should not be offered a repair! Stick to your guns and demand a new one or a full refund.

TOBRUK

Badger_Lady wrote: »

But I thought you also said it was OK when it arrived, but went wrong very quicky. So it was "fit for purpose" but presumably covered by some sort of manufacturers' warranty that guarantees to fix or replace faulty goods.

If it had been broken on delivery, I'd agree that they just need to replace it. But, if it can be fixed, and remains under warranty for the same period of time following repair, this seems acceptable .

I understand what you are saying but as it only worked for a couple of days it is not "fit for purpose", if it had broken/faulty after 6 months I would agree with you but it is a new tv.