We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Inverter issue
matiz303
Posts: 5 Forumite
Hi,
I had got Solar panels installed on our roof in March 2015. In Jan of '17 I noticed that the solar electricity meter was not reporting any units. I called up the company (say company A) from whom we bought the Panels and installation. They suggested that I go in the loft and see if I could see any error code. I did the same and found that the inverter was totally blank and seemed dead. Company A then asked me to contact the inverter manufacturer to get the issue fixed. I did the same. However the inverter manufacturer insists that company A needs to check the inverter and if it is faulty they will send a new one to company A who has to come again and install the new one. This has been going on for 3 weeks now and none of them is ready to come and fix. What are my options now? The inverter has 12 years warranty as per the order which I signed with the company A.
Thanks in advance for your help
I had got Solar panels installed on our roof in March 2015. In Jan of '17 I noticed that the solar electricity meter was not reporting any units. I called up the company (say company A) from whom we bought the Panels and installation. They suggested that I go in the loft and see if I could see any error code. I did the same and found that the inverter was totally blank and seemed dead. Company A then asked me to contact the inverter manufacturer to get the issue fixed. I did the same. However the inverter manufacturer insists that company A needs to check the inverter and if it is faulty they will send a new one to company A who has to come again and install the new one. This has been going on for 3 weeks now and none of them is ready to come and fix. What are my options now? The inverter has 12 years warranty as per the order which I signed with the company A.
Thanks in advance for your help
0
Comments
-
It is the responsibility of Company A.
Write to them, if no satisfactory response go to the Small Claims court and hope they are still in business at the time of the court hearing.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.5K Banking & Borrowing
- 254.1K Reduce Debt & Boost Income
- 455K Spending & Discounts
- 246.6K Work, Benefits & Business
- 602.9K Mortgages, Homes & Bills
- 178.1K Life & Family
- 260.6K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards